Sparkatopia

So this is so weird. This afternoon, I was given an update for the iPhone Hootsuite app. The updates said “just bug fixes,” but its so much more!!!

This update has some great new features, geotagging, Reply to all… it keeps track of your last users in a contact page for easy reference… sort of like tweetdeck. There is a translate tweet function also. This new version, version 1.1.0, allows you to integrate facebook also. Very slick.

Here are screen shots to prove it. Whats odd, is at 9:00 PM CST, I seem to be the only person talking about this… well @rosslarocco and I are talking about it.  But no hootsuite blog activity, no talk about it on twitter. The hootsuite paid app has been pulled from the itunes app store, the lite version is still available 1.0.6.

Whats going on? Am I an unsuspecting beta tester?

Today I had one of those experiences that you always dream about but rarely get to be a part of. I met the most amazing twitter gal. Rewind a few months ago. @lisaredshoespr and @jessdennis were at SXSW and tweeted about meeting @cathybrowne. The talked about what a doll she was… When I tweeted that I would be coming to Vancouver for business, she immediately tweeted back that she wanted to meet me. Of course Lisa & Jess said that I MUST meet her, so the bar was set high.

Cathy traveled half hour to my hotel to meet me, what a sacrifice. Its hard to put into the words how great the 60 minutes I spent with her. I’m really not sure what it is or why I feel this way, but I’m so humbled being able to meet her. What an inspiration to have chatted and traded social media war stories. This is exactly what social media is all about and taking engagement to the highest level. THANK YOU @cathybrowne for leaving a mark on my Vancouver trip and a mark on my life. You Rock!

Lisa, Jess & Tommy talk about customer service and the ever changing landscape of taking care of customers. Do you want to be helped on twitter, an online chat or would you prefer a good old phone call? It should be the customers’ choice on how they want to be served.

Red Shoes Speaks No. 17 Customer Service from Jessica Dennis on Vimeo.

Kevin Smith (@thatkevinsmith) was asked to step off a Southwest Airlines (@SouthwestAir) flight on Feb. 13, 2010 due to his size. With over 1.6 million followers, Smith’s Tweets about the situation quickly hit mainstream media and blew up in social media. The Southwest Twitter account responded very quickly and appropriately with multiple apologies. As companies continue to engage in social media, how do they prevent or respond to crisis situations such as this? Join the conversation on Twitter using the hash tag #redshoesspeak.

Red Shoes Speak No. 14 Kevin Smith & Soutwest Air Crisis Communication from Jessica Dennis on Vimeo.