Sparkatopia » tommytrc

Red Shoes Speaks No. 74 Bad Critiques vs Great Customer Service

tommytrc — Tue, 18 Oct 2011 21:27:49 +0000

Are you listening to your customers? If they say something bad about your business in real time on Twitter, would you confront them in person?

www.youtube.com/watch?v=vZB9eyK941A

Red Shoes Speaks – No. 73 Abercrombie & Fitch PR Win?

tommytrc — Tue, 30 Aug 2011 16:05:47 +0000

Abercrombie & Fitch has asked “The Situation” from the hit series “Jersey Shore” not to wear their line of clothing. Lisa & Tommy talk about this bold PR move and discuss. Do they really hate Mike “The Situation” Sorrentino that much or are they just trying to catch the attention or people and build buzz? Lisa & Tommy make the case, but what say you?

Join the conversation by commenting below or using hashtag #redshoesspeaks on twitter!

Red Shoes Speaks No. 71 Personalized Thank You Notes

tommytrc — Wed, 27 Jul 2011 19:33:10 +0000

Tommy received a personalize thank you note in a technology purchase at work. Lisa and Tommy talk about ways companies differentiate themselves from their competition.

Join the conversation by commenting below or using hashtag #redshoesspeaks on twitter!

www.youtube.com/watch?v=MouWy8nmTys

Red Shoes Speaks No. 70 – Facebook & Skype together

tommytrc — Wed, 20 Jul 2011 11:45:46 +0000

Lisa & Tommy talk about the new integration of Skype chat within Facebook. Lisa’s not so big on the instant messaging capabilities in Facebook and doesn’t think she will use the video chat capabilities. Tommy is also leery of the new capabilities. Each tool has its own to gain from the merger of services. Interesting to see where this will go.

Join the conversation by commenting below or using hashtag #redshoesspeaks on twitter!

www.youtube.com/watch?v=zR1whJnEKtw

Red Shoes Speaks No. 68 Social Media Slip-ups

tommytrc — Fri, 08 Jul 2011 15:00:31 +0000

Tom and Sara discuss recent stories of PR agencies getting fired after negative tweets went out. A member of the Chrysler team inadvertently posted a highly controversial tweet from the corporate account instead of his private account. The Redner Group intentionally posted a negative tweet on behalf of their client 2K, causing the agency to be let go from the gaming corporation. Lesson learned: quadruple-check your tweets, especially if your job depends on it!

Join the conversation by commenting below or using hashtag #redshoesspeak on twitter!

www.youtube.com/watch?v=vHsKDrxd6eQ

Red Shoes Speaks – No. 66 Until the Last Dance

tommytrc — Wed, 01 Jun 2011 17:03:32 +0000

Jess shares the heartwarming story of the loss of a dear relative and how she turned to blogging and social media for comfort. Your support network shows up in the most unlikely places and with the advent of social media, another channel for support is born. People grieve in different ways and sharing with your social network is one way of coping.

www.youtube.com/watch?v=BLfMVdB8n2U

Red Shoes Speaks No. 65 Social Selling & Etsy

tommytrc — Tue, 31 May 2011 16:51:57 +0000

Jess & Tommy talk about an article in INC magazine on the online home made / vintage selling site Etsy. Anyone can launch and sell on etsy.com but if you grow too large and have to outsource the production of such goods, you can not sell on the site any longer. Jess then turns the discussion to social selling and the “sell at home” marketplace. Makes you think how important social media and relationships are to the selling and buying process. Do you take recommendations for friends and family before you make purchasing decisions? Please be part of the discussion. Use #redshoespeaks in twitter or comment below!

www.youtube.com/watch?v=rBiea5L7UGM

Red Shoes Speaks No. 63 Social Media, Technology and Grieving

tommytrc — Mon, 16 May 2011 15:53:15 +0000

Lisa shares her story with Tommy about using social media and technology to communicate with her network of family and friends when her dad was dying.

www.youtube.com/watch?v=sw4Y_XkhPXk

Red Shoes Speaks No 64 Irrational Customers

tommytrc — Mon, 25 Apr 2011 16:19:58 +0000

Jess & Tommy talk about a quote from the CEO of Acer Computer on how the success of the Apple iPad is due to irrational consumers. How well do you as consumers like being called irrational? be part of the discussion by leaving your comments below or tweeting using the hashtag #redshoesspeaks

httvhp://www.youtube.com/watch?v=-ChXZkVJ3ko

Red Shoes Speaks No. 62 March F.O.R.T.H.

tommytrc — Tue, 22 Mar 2011 23:18:24 +0000

www.youtube.com/watch?v=rY3g8NhFhk0

Lisa and Tommy talk about a tradition that Lisa learned at her first PR job called March FORTH. A time to stop and reflect with fellow co-workers on the past year, set goals both personally and professionally and look forward to the future.